Terms and Conditions

Thank you for shopping with Tsuyukusa!


About the Products

Since almost all our products are made by hand, they vary in shape, size, color, glazing.
Please consider the photos and the size noted as a guide at the point of purchase.

About Inventory

Items are made available both online & in-store at the same time. Please understand that there are occasions where we may notify you regarding the availability of an item.

If an item you want is listed as "out of stock" please contact us. Our artists can handle individual and custom orders. Please note that special orders may take around 2 extra months to prepare.

About Taxes

Orders shipped to outside of Japan are not charged Japanese consumption tax(VAT).
Your package might be subject to local import duties, VAT or tariffs. Payment of such tax is the responsibility of the recipient and is usually collected upon delivery. Please check with your local customs office or delivery provider for information before an order.

Payment Method

PayPal

We accept a payment via PayPal.
You don't need to have a PayPal account, you can check out as a guest and continue as a standard credit card transaction. (MasterCard / VISA / AmericanExpress / JCB)

Shipping Method

EMS from Japan

Items will be shipped within 1-3 buisiness days by Express Mail Service(EMS) of Japan Post with insurance & tracking number. All orders can be tracked at the EMS website.
Rates depend only on weight and destination of a package.

Although items are carefully wrapped and packaged and highly unlikely to break in transit, we will add insurance for each package in case of unfortunate accidents (a damage or loss). In such case we may ask your support (requesting a damage report for a shipping provider) for a insurance claim.